23100 Privacy Policy – Protecting Your Data
User privacy is a top priority at 23100. This document explains in detail how we collect, use, store, and protect your personal information as a platform user in Malaysia.
This policy applies to all users who access or register an account on the 23100 platform, including via mobile browser and desktop.
1. Information Collected by 23100
When you register or use the 23100 platform, we collect certain types of information to ensure our services operate correctly and securely. The information collected falls under the following categories:
- Account information: Full name, email address, phone number, date of birth, and the password you set when creating your account.
- Identity verification information: Identity documents such as a national ID or passport, which may be required for account verification before your first withdrawal is processed.
- Device and browser information: Device type, operating system, browser type, IP address, language settings, and time zone. This information is collected automatically when you access the platform.
- Financial transaction information: Deposit and withdrawal history in MYR (RM), payment methods used (including DuitNow, FPX, and local e-wallets), and transaction timestamps. We do not store full credit card details or bank account numbers in our systems.
- Platform usage data: Games played, session duration, betting history, and interactions with the platform interface for service improvement purposes.
2. How We Use Your Information
Information we collect is used strictly for the following purposes only. 23100 will not use your data for any purpose not listed here without your prior consent:
- Processing account registration, login, and user identity verification.
- Processing deposits and withdrawals in MYR (RM) through secure local payment channels.
- Sending account-related notifications such as transaction confirmations, security alerts, and policy updates.
- To enhance your experience on the platform, including game recommendations and interface personalisation.
- To comply with legal and regulatory requirements related to anti-money laundering and consumer protection.
- Detecting and preventing fraud, bonus abuse, and unauthorised access to user accounts.
We do not sell, rent, or trade users' personal information to any third party for marketing purposes.
3. Cookies & Tracking Technologies
The 23100 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you access our website. The following types of cookies are used:
- Essential cookies: Required for core platform functions such as maintaining your login session and remembering your language preference. The platform will not work properly without these cookies.
- Performance cookies: Collecting information on how users interact with the platform, such as most frequently visited pages and any error messages encountered. This data is used to improve platform performance.
- Preference cookies: Allows the platform to remember your preferences, such as display settings and your chosen currency.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. Continuing to use the platform after acknowledging the cookie notice means you agree to the use of cookies as described here.
4. Data Storage, Security & Third-Party Sharing
23100 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard security protocols.
User data is stored on servers protected by strict access controls. Only staff who require access to specific information to carry out their duties are authorised to do so.
In certain circumstances, 23100 may need to share user information with third parties, including:
- Payment processors: Transaction information is shared with local payment service providers such as banks and e-wallet operators to process deposits and withdrawals in MYR.
- Relevant authorities: Where required by law or court order, we will disclose the necessary information to the relevant Malaysian government authorities.
- Service partners: Technology and service providers that assist in operating the platform, subject to strict confidentiality agreements.
Your personal information will not be shared with third parties for marketing purposes without your explicit consent.
5. User Rights & How to Contact Us
As a registered 23100 platform user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If the information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update most of your profile details directly through your account settings.
- Right to erasure: Under certain circumstances, you may request that we delete your personal information. Such requests are subject to our legal obligations to retain financial transaction records for the required retention period.
- Right to restrict processing: You may request that we restrict how we process your data under certain circumstances, such as during a dispute investigation.
To exercise any of the above rights, or if you have any questions about this privacy policy, please contact the 23100 support team by email at [email protected]. We aim to respond to all privacy enquiries within 14 business days. You may also refer to FAQ page us for further information regarding your account and data security.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the 23100 platform following any changes constitutes your acceptance of the updated policy.
Questions About Your Data?
Reach us at [email protected] or visit our FAQ section for quick answers. You can also register or log in to manage your account privacy settings directly.